The Cross Country Group is comprised of entrepreneurial, technology-enabled service and marketing businesses. Since 1972, CCG has incubated, developed, acquired, invested in and grown an array of businesses spanning the following markets:
- Business Process Outsourcing
- Emergency Assistance
- Consumer Direct Marketing
- Information Services
- Technology Services
- Marketing Services and Affinity Marketing
We look for businesses where we can be the industry leader in both market share and quality, and our portfolio of businesses have won numerous global quality awards. Most of our businesses focus on working with Global 500 clients/partners and other enterprise clients and in industries in which the needs for a premier level of client and customer service are paramount.
CCG has primarily focused on building wholly-owned businesses, but we have also partnered with leading private investment and venture capital firms in situations where our expertise or resources can be leveraged across related opportunities.
|Case Study 1 – Agero: Enhancing Capabilities for Customers, February 5, 2013|
|Case Study 2 – The Cross Country Group: A Piece of the Rock, March 15, 1999|
The Cross Country Group companies have been recognized for success by many organizations throughout our history. The following are some examples:
CIO 100 Awards by CIO Magazine, CRM Excellence Awards by Customer Inter@ction Solutions; Customer Interaction Solution Magazine Product of the Year Awards, Top 50 Service Agencies by Customer Inter@ction Solutions, Product of the Year by Communication Solutions, Contact Center World Awards, MVP Quality Awards by Customer Inter@ction Solutions, Achievement in Customer Excellence (ACE) Award by CustomerSat, Call Center Excellence Awards by International Quality and Productivity Center (IQPC), Awards of Distinction and Excellence by ATSI, Stevie Awards and ECHO Awards.
|Cross Country Home Services||Click Here|
|Financial Recovery Technologies||Click Here